1. Any DCP job is what you make of it.
At the most basic level, working merchandise in Walt Disney World, is technically working retail. There is so much more to it than that simply because of where you're working, but you still need to put in the effort to make it special. You'll quickly find that there is a huge difference between standing behind a cash register and treating this opportunity like a regular retail job, and adding some extra magic to each shift. Listen to your trainers and leaders, and know that when they give you advice they're doing it to make your experience (as well as the guests') more magical. For instance, you can stand on the other side of the register, this way when it's slow, you can interact with guests who aren't ready to check out yet. This simple task will brighten up the guests' day and make your shift more enjoyable (and go by faster.)
2. Merchantain!
One of the best parts about working in merchandise at Walt Disney World is merchantaining! Merchantaining is when you entertain guests with the merchandise you sell. While this sometimes does result in the sale of the item, that is not the goal here-- the goal here is to have fun! This is probably the only retail-based job that you'll have when you can use the merchandise with guests without the added pressure of having to meet a certain sales quota.
3. Pick up shifts in different locations.
Another great part about working merchandise is that you are able to pick up shifts in different locations all over the resorts. I sometimes hear that new cast members aren't comfortable working in different locations because they don't know where to go, or are just nervous about working somewhere different. If you end up working merchandise definitely take advantage of the ability to work in other places! It's so much fun to change up where you're working (and to wear different costumes) and if you're worried about getting lost or not knowing what to do the cast members who work in those locations will be happy to help you out.
4. Go above and beyond.
Disney is one of the few places where you can work in the service industry and going above and beyond (in terms of customer service) will really make your work more enjoyable. One easy way to go above and beyond in merchandise is with pin trading-- letting kids trade multiple pins with you, or give away a pin (in a magical moment) to a child whose favorite character you have on a pin even if he or she doesn't have anything to trade. You can also join the party if you work near a dance party or parade, and just follow the four keys basics that you learn in training to the fullest extent to really get the most out of your experience.
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