Friday, December 18, 2015

My Honest Opinion of Dinoland U.S.A.

Since my book has come out, I've received a surprising amount of messages asking how I really feel about Dinoland U.S.A. in Disney's Animal Kingdom. In case you haven't read about my experiences on the Disney College Program, I'll fill you in really quick: Before I left home for the fall 2014 program, my mom asked me if there was anywhere I would not want to work. I told her that I requested Animal Kingdom during a phone interview in the past, but I would not want to work in Dinoland. It was my least favorite part of the park, one of the few costumes I wanted nothing to do with, it was my least favorite part of the park, oh, and it was my least favorite part of the park. In fact, I would even go so far as to say it was my least favorite part of Walt Disney World. Scratch that-- it was the only part of Walt Disney World I did not actually like.

Fast forward two days from making that statement, and I'm checking in for the program at Vista Way, about to learn what my location will be. Somewhat to my surprise, and somewhat as I expected (worried that I had jinxed myself) I had been placed in merchandise, in Dinoland U.S.A. 

Even though this was the one location I really did not want to be placed at, I don't think I ever viewed it with a completely negative attitude. In all seriousness, how upset can someone be who gets to work in Walt Disney World right after graduation? So I have to wear some funky shorts with dinosaur foot prints on the butt pockets, things could be worse. 

Despite my optimistic attitude, I was initially not thrilled with anything that involved my working in Dinoland. The first visit to costuming was frustrating. Watching other CPs try on costumes from Asia and Africa, and heck, even Discovery Island, while I tried on the world's tackiest shorts, was not exactly the most fun experience. (You also need to factor in that Disney's sizing, especially for women's clothing and more specifically for bottoms, makes absolutely no sense. Our trainer told us that day to take our regular pants size and double it. If you're typically a 10, you'll probably be an 18 or 20 in "Disney sizes.") The blow to my ego, combined with the bright shorts, bowling shirt, and buttons with silly sayings on them promoting Chester and Hester's Dinorama was enough to turn me off from Dinoland right from the get-go. (On the positive side of costuming, I absolutely love the Dino Institute costume and the Animal Kingdom floorstock costume, but we all know those are not the parts of merchandise that I was worried about.)


the Dino Institute costume-- my favorite!

The part of Dinoland merchandise that I was actually worried about was working the carnival games, which I knew before I arrived was done by merchandise cast members and not attractions cast members like you would probably think. The reason for this is that the cast members running the games also sell tickets for the games which falls under the category of merchandise. If you know me personally, especially before I did the college program, you know public speaking is not my thing-- this was reason #1 why I did not want to work merchandise in Dinoland.

Reason #2 really only exists because of the nerdy Disney snob in me: I thought that Chester and Hester's Dinorama was extremely tacky and out of place, and as such it did not belong in a Disney park. It would be my luck that I'd be placed at the one location I really couldn't stand.

The last reason why I was not thrilled with this location is because I worried that it would feel "less magical." How magical could you really be while stocking water bottles near the Boneyard, or spieling and running a carnival game? 

giving out prizes at Comet Crasher

While I do have a new found appreciation for Dinoland after having worked there, I'm not going to lie and say that I came to this realization overnight. In fact, I loathed my work location for much of the fall program, so much so that I often gave away my Dinoland shifts and picked up shifts in other locations. Looking back on it now, part of me wishes that I would have given Dinoland more of a chance, though at the same time, I'm really thankful that as a result of my dislike for the area I had the opportunity to work at all four theme parks and a resort in one semester. 

It's funny how things change though. Since it's been (almost exactly to the day) a year since I last worked in Dinoland, I've had plenty of time to reflect on my feelings towards the place, and this is what I've come up with:

The carnival games, or Fossil Fun Games, I should say, fit the theme of the land, and they really do add a lot to what Dinoland has to offer if you give them a chance. At first glance, you might (as I did) wonder what on Earth a tacky carnival side show is doing at the Walt Disney World Resort, and that's okay! Sometimes you need to think about something a little bit more to really appreciate it. If you've never heard the actual story behind Dinoland (which is much more detailed than I have time to write about for this post) here's the basic gist of it: Fossils were discovered, hence the Dino Institute. Chester and Hester a (seemingly married?) couple from Diggs County (haha, get it?) realizes that tourists are flocking to see the Dino Institute and they want in. They convert their gas station (Chester and Hester's Dinosaur Treasures) into a gift shop, and turn the parking lot into a midway (hence the parking lot spaces on the pavement.) They also renovate the old fishing lodge (Restaurantosaurus) into a restaurant, and one that is surprisingly detailed at that. I'm not kidding, take a look around next time you're in there-- you can even spot bunks in the lofts where the interns who work at the Dino Institute stay. If you're walking through Dinoland, listen closely to the music-- it's a radio show that's run by two of the interns. There are so many details that I realize now actually make Dinoland really fascinating, you just need to take the time to find them.


hanging out with the Cementosaurus

Since working on the games, I've also learned that unlike many other carnivals they're not rigged... at all... which means that as long as you buy a ticket, you really do have a chance of winning. The only game that might seem "rigged" is Comet Crasher, but we were always told to market it as a game of luck, so guests would know that there is no way to come up with a strategy for playing it. The fact that the games are not rigged, means that you can essentially help guests (especially kids) win prizes. While we obviously couldn't give out prizes left and right, it was really easy to create magical moments for kids while working on the games. Kids who were too young to make paying for a game worth it for instance, would always be allowed to "practice" for free if I was working. (Note: this does depend entirely on the cast member working, as they have a lot of freedom in running the games.) Occasionally if two siblings played against each other, and it was clear that there would be a fight if there was only one winner, I'd make it a tie. I'd let parents help when wacking the dinos with mallets became too challenging. I'd play against kids who had no opponents (and lose.)

Of course, not everything about the carnival was (no pun intended) "all fun and games." It was hot. Regardless of where you work in Disney, and trust me, I later worked at Lights, Motors, Action! so I know heat, nothing ever seems as hot as the games did. Some of the games give off heat due to the lighting inside them, so even with all the fans, it's really just blowing around hot air. The tablets you'd use to ring guests out with were incredibly slow, making it difficult to process transactions, while spieling and/or running the game for guests who had already paid. Kids cry when they lose, and as much as you want to provide magical moments for everyone and just give the crying kid a prize, you can't. If ten kids play a competition game, you can't just give the winner and the four kids who are upset, prizes-- you'd run out of prizes, and the winning kids would catch on and be unhappy. You'd be on your feet, butt, knees, tip toes, anything that gets you to move faster picking up the comets the kids drop at Comet Crasher so they can toss them again. It's stressful. It's having at least three conversations at once-- selling tickets, performing safety spiels, giving change or credit card slips, running the game, keeping track of the winner-- it's a lot. And if you can't multitask it really isn't the job for you. You'll have great hours, like the occasional 7 AM to 3 PM, but you'll still leave work exhausted. Like any job you could have working with the public, sometimes the guests will be great, and sometimes you'll leave work wondering how another human can make someone feel so degraded. You'll never want to look at another plush snake or dinosaur, and even a year later, I still have anxiety over seeing the basketball game at my local fair.

Regardless of the stress my role in Dinoland caused me at the time, I'm grateful that I kept a mostly positive attitude, and stuck through it until my extension came and I was switched to attractions. Was I really good at spieling on Mammoth Marathon? I would guess probably not, but you know what I am good at now? Public speaking. Even though I'm not sure I'd ever want to have another three hour stint on Mammoth again, I'm so thankful for the fact that I can now give a presentation to a group without stumbling over words, and being nervous that I'll say something stupid. You know what happens when you say something stupid over a microphone to twenty people waiting to play a game? You fix it! You learn to laugh at yourself, to make jokes, to correct whatever was said, to have fun, regardless of the small mistake. Now if only this would have been a skill I could have had in college...

Sometimes the most challenging thing is to complete a challenge that you want nothing to do with. If I was in love with the idea of working in Dinoland, the level of multitasking involved in running the carnival games would have never been stressful, but I wasn't. Now that I've been out of Dinoland for a year, I realized I needed this. Walt Disney once said, "You may not realize it when it happens, but a kick in the teeth may be the best thing in the world for you." Dinoland was the kick in my teeth, and I needed that kick to realize that I can handle anything that any job in my future throws at me. 


visiting Dinoland after my transfer to attractions

Even though I'll admit that Dinoland is still not my favorite part of the park, it does have a special place in my heart. I understand the theme so much better after having worked there, and even though it is still outwardly tacky to me, I appreciate the hard work that went into designing it. I've also been able to admit that working in Dinoland (or even just visiting Dinoland) can be magical. This is especially important for new CPs to understand-- don't think that just because you were not placed in the Magic Kingdom that your role will not be magical-- every role can be magical, it's exactly what you make of it. 

Again, I'm not going to lie and say I loved my time in Dinoland-- I definitely think the area as a whole (especially with merchandise cast members running the carnival games, that in my opinion should be run by attractions) has some flaws, but I'm so beyond grateful for the opportunity to work there. I learned so many things about myself, and I learned not to sweat the small stuff, literally and figuratively: Public speaking isn't such a big deal, and don't wear mascara to work outdoors in Animal Kingdom in August unless you want it to drip down your face. I may not be hanging out in Diggs County on a regular basis anymore, but I still like to consider myself a "cousin" of Chester and Hester, and I'm always up for encouraging more people to read up on the backstory of Dinoland, so they too can see that it's really not so bad after all... except those shorts, those are really as bad as they seem ;) . 

--------------------------------------------------------------------------------------------------------------------------
"Brittany Earns Her Ears" is on Amazon! Click here to order your copy today!



Instagram: @brittanyearnsherears
Facebook.com/BrittanyEarnsHerEars
Twitter: @BrittanyEHE

Tuesday, December 15, 2015

- CP Q&A - Chaz: Custodial on Main Street USA

"Give the public everything you can give them, keep the place as clean as you can keep it, keep it friendly." - Walt Disney 

This interview features Chaz, former Main Street custodial CP and my fiance, who participated in the spring 2015 Disney College Program. Chaz is from Boston, MA, and is currently attending Bunker Hill Community College, where he majors in History.

Q: What made you want to do the Disney College Program?
A: The Disney College program was something Brittany actually told me about. I’ve always had the dream of working at Disney, and living in Florida so it seemed like the perfect way to accomplish this.



Q: What was your role and location? Was it your first choice? If not, what was?
A: I was Custodial in Magic Kingdom South. Custodial actually was my first choice, although I didn't ever think I would be placed not only in Magic Kingdom, let alone in the south zone, right along Main Street and the front of the castle, so I really lucked out in that sense.



Q: What was your training like?
A: I had two days of classes and several days of on the job training including an assessment. The classes ranged from simple stuff like how to change a trash can liner and how to sweep with a pan and broom, to more complex things like the the ingredients of various cleaning chemicals to complete layouts and showtimes for the park. One thing that custodial does that other roles do not is they take a second orientation day other than the usual orientation tour that other roles take. This orientation is solely to get you acclimated to each zone of the park, not just your own. we walked around each area, learning where every CDS, Compactor, and AVAC is located, just in case we are in the area for any reason.



Q: What did you like most about your role?
A: Oh wow, where do I start? The freedom was incredible. you didn't have to worry about being in any single place for an extended period of time, and the zones in each area of the park were pretty big, making it hard to be bored in any location you were in. Due to the nature of the role, a guest could ask you any question at any given time, sometimes you could even walk a guest to where they wanted to go, because the costumes weren't tied to any specific land. I found myself working right in the front and walking guests to New Fantasyland or Frontierland to help them find where they needed to go. On top of that, guest interactions were always special. Being one of the first cast members guest would see would mean they were always in a great mood, excited and ready for magic. Being stationed in the front of the park meant that if you're assigned to a hub zone or plaza zone, you were taking pictures for (or sometimes with) guest more than cleaning. There was also a sort of comradery with the other custodial cast members, everyone was willing to help everyone with their duties, you knew that everyone sort of had your back, in case the park was really busy or you were just  simply having trouble keeping the cans empty.  Even restroom shifts were pretty fun. They went quick because you were always working and and moving.




Q: What did you like least?
A: The Hours. most weekends I had to work, and on those days you might not leave until 3 am or even later. And while almost all the zones were inside the park, my location also included the monorail station and BDO (bus drop off), which were outside the park where there were no other cast members and guests would be so excited to enter the park they wouldn't want to stop and interact with you, so it could get pretty lonely. And while it was no problem for me, the job could get pretty disgusting. But those things were very easy to get over after the first time you see them, they don't ever really bother you again (even after the program).



Q: Would you recommend this role to a friend?
A: I would absolutely recommend this role to a friend. Custodial gets a bad rep for its occasional disgusting moments, but 99% of the time it was the most fun job I've ever had.

Q: What advice would you have for new CPs in this role?
A: Be prepared to speak to everyone. as I said, you are the first cast member most guests see, or you're further into the park where your bright white costume sticks out, so you’re usually the one who answers the questions for the guests. Don't sweat the gross stuff, and be prepared to make a lot of friends in many roles including your own.



Q: What have you been up to since your program ended?
A: I've gone back to school, and started a new job as an assistant manager at a local kids crafts center, which I fully credit to the skills I learned at my role in Disney.

-----------------------------------------------------------------------------------------------------------------------
"Brittany Earns Her Ears" is on Amazon! Click here to order your copy today!

Instagram: @brittanyearnsherears
Facebook.com/BrittanyEarnsHerEars
Twitter: @BrittanyEHE

Monday, December 7, 2015

- CP Q&A - Kaitie: Merchandise in Tomorrowland

In this CP Q&A, Kaitie, a Fall 2011 alumna from San Antonio, Texas, fills us in on her role in Tomorrowland Merchandise. Kaitie attends the University of Texas at San Antonio (UTSA), where she majors in Interdisciplinary Studies with an EC (Early Childhood) - 6th grade concentration.

Q: What made you want to do the Disney College Program?
A: My friend, Danielle, mentioned it during a conversation, and I thought, “Oh – that sounds like fun. Maybe I’ll apply!” And I did! It was really spur of the moment; applications were about to drop the next week, I think. 


Q: What was your role and location? Was it your first choice? If not, what was?
A: I was Merchandise in Tomorrowland. I didn’t really have a first choice. I had never been to Disney prior to my program, and I really had no clue what the different roles were, or what would be expected. I had no point of reference for what I wanted to do there! 



Q: What was your training like?
A: My training was a whirlwind! Honestly, I was prepared for the position. I had done a lot of customer service type jobs prior to the DCP – including working at SeaWorld San Antonio, so I was pretty comfortable with everything the position required of me. The most memorable part of my training was Traditions. When they took us to the park, and we popped out on Main Street USA, and I saw the castle for the first time, I just started bawling. I felt like such a baby, but it was so emotional for me! I had just driven for three days, with only my roommate, and left my family for the first time, and that moment was filled with a sense of, “Oh. This is why I did this. THIS is the reason I am here.” I had a very personal magical moment my very first time in the park, and it was wonderful.  




Q: What were the best things about your role?
A: The constant interaction with Guests was one of my favorite things. I am a people person, and I just loved the opportunity to make family vacations memorable. On top of that, the group of people I worked with were fantastic. We laughed ALL the time, about the silliest things. I made some really great friends during my time in T-Land Merch, and we stay in touch to this day, four years later!




Q: The worst?
A: The days were LONG. And tiring. And stressful. The thing you have to understand about Disney, and working there, is that it is never enough. There will always be something else you could be doing, or should be doing, or that someone will tell you to do. It will often feel like you’re not making a difference, but you ARE. I always tried to remind myself that if I made at least ONE person’s day better, I had done my job. I went to work, I was kind and polite to everyone, and I went above and beyond when I was able. But with 30 Guests in line to buy ponchos during a predictable 2:30 PM downpour? Not every Guest is going to feel the Pixie Dust in that very moment. That doesn’t mean that I can’t make a difference to one of those people. 

Q: Would you recommend this role to a friend?
A: I absolutely would recommend Merchandise to a friend. I think it’s one of the easier jobs at Disney. It’s definitely not as stressful as, say, Quick Service. It has it’s moments, but overall, it was a wonderful experience for me, and I think others would benefit from the experience as well. 




Q: What advice would you have for new CPs in this role?
A: This isn’t really role-specific, but spend as much time as possible at the parks during your off days. You will regret not spending more time there when you go back home. There will be days when you’re so exhausted, all you want to do is sleep; go to the parks anyway. You are young. You can survive without a couple hours of sleep. When you are back in your hometown, and your memories are starting to fade, you will wish you had MORE memories, of MORE times playing in the parks. Don’t take that perk for granted. 

Q: What have you been up to since your program ended?
A: I’ve been in process of finishing my degree, as well as working full time. I took a year off of school about a year and a half after I got back from Disney, and worked in a school here in San Antonio that services students with special needs. I absolutely fell in love with the field, and am now set to graduate from UTSA this May with my Bachelor’s in Education. I plan on teaching elementary special education. I also continue to participate in local community theater. I love musical theater, and it’s a great outlet for me, creatively. I guess I’ve grown up a lot since my time with the DCP. I’m really not at a place anymore where I can justify even thinking about applying for another program, and it makes me sad, but also hopeful for my future. Maybe I’ll find my way back to Disney again as a Cast Member, but if not, it’s one of my top vacation destinations, and I’ll see Mickey again real soon.
--------------------------------------------------------------------------------------------------------------------------
"Brittany Earns Her Ears" is on Amazon! Click here to get your copy today!

Instagram: @brittanyearnsherears
Facebook.com/BrittanyEarnsHerEars
Twitter: @BrittanyEHE

Sunday, December 6, 2015

A Tribute to Captain EO

Today, December 6, 2015, marks the end of a journey for Captain EO and his "ragtag crew" This classic Epcot attraction premiered in September of 1986, and opened in Disneyland later that same year. It was eventually replicated in Tokyo Disneyland and Disneyland Paris as well. The show closed in 1994, and later reopened as a tribute to Michael Jackson after his death in 2010. Now for the second time in its Epcot run, Caption EO will be closing after today, making way for the Disney and Pixar Short Film Festival.


The 3D show, starring Michael Jackson as the lead role, Captain EO, was directed by Francis Ford Coppola, and executive produced by George Lucas. In true 80's fashion, Captain EO is the leader of a space crew of puppets, who are traveling with him on a mission to present an incredibly vague gift to the "supreme leader." The supreme leader is played by Anjelica Huston, and she appears to rule over an oddly 1980's themed planet, dressed up with some lightning, random Steampunk elements, and pieces of metal... perhaps from failed missions to the planet in the past? But who really knows...



I've always thought the plot moved kind of slow in the beginning of the 17 minute film, but it is typical of what this style of movie was like back when it was made, and it does a good job of providing information for characters like Hooter, Idee & Odee, Fuzzball, Major Domo, and Minor Domo. Of course, the culmination of the film is when Captain EO finally does deliver the gift to the supreme leader. Though vague in the beginning Captain EO does eventually make it clear that the gift is essentially the action of him releasing the supreme leader's inner beauty through the power of song. With a few bumps along the way, the musical numbers are completed, and Captain EO is able to defeat the supreme leader's guards by.... dancing at them? Hey, whatever works! The musical score, by the way, features two songs: "We Are Here to Change the World," and "Another Part of Me," both written by James Horner.


(grand re-opening in 2010)

While Captain EO may seem like your standards 80's 3D movie, with "cheap 3D tricks," as the Muppets might say, it did achieve a number of milestones. For one, it was incredibly expensive for a 17 minute film. At an estimated $17 to $30 million to produce, it was (at the time) the most expensive film produced on a per-minute basis. You might get some idea of the scope of production on Captain EO from watching the pre-show, but probably not to the extent of what it actually cost. Speaking of cost, that's the #1 reason why so many scenes had very limited takes, and why you may spot some continuity errors if you watch it closely enough. At over $1 million per minute, the crew was not going to spend too much time on any one scene. Captain EO was also one of the first 4D experiences out there. For whatever reason, most theme parks, and other attractions still tend to market these attractions as "3D," but in reality the extra effects of the floor moving, water spraying, wind blowing, or anything else actually would classify it as a 4D experience. The film also features about 150 special effects total, including makeup effects, which in the case of Anjelica Huston would have taken about 3 hours to complete before filming. 



Captain EO is a kind of cult classic in the Disney fan world. I would estimate that the majority of Disney fans are not heartbroken so see the attraction close for the second time, but there are still a number of fans who do really love Captain EO. I would say that I fall into the second group, but I'm not extremely heartbroken about this closure. As cool as it is to experience Captain EO the same way guests would have experienced it in 1986, it really will be "gone but not forgotten." Thankfully, Captain EO videos are aplenty on the internet, and I will probably eventually order one of the shirts from Red Bubble. Maybe one day we'll even see some vintage Captain EO designs at Mouse Gear. Walt Disney was a firm believer that the parks would never be finished, and they would always be changing and improving to provide the best experiences for guests. 




"Now listen, the commander considers us a bunch of losers, but we're gonna do it right because we're the best. If not, we'll be drummed out of the corps."
- Captain EO



-------------------------------------------------------------------------------------------------------------------------
"Brittany Earns Her Ears" is available on Amazon! Click here to get your copy today!


Instagram: @brittanyearnsherears 
Facebook.com/BrittanyEarnsHerEars
Twitter: @BrittanyEHE

Friday, December 4, 2015

- CP Q&A - Sara: Quick Service Food and Beverage at Captain Cook's

In this CP Q&A, I interviewed Sara Lopes, a fellow Earning Your Ears author and a CP alumna who worked quick service food and beverage at Disney's Polynesian Village Resort in the spring 2013 program. Sara attended a community college prior to her college program, and will be graduating from California State University with a degree in business/marketing.

Q: What made you want to do the Disney College Program?
A: I've always been a Disney fan, but the college program was a way I could really become a part of the magic and provide an experience I couldn't really have anywhere else. It was a great chance to go out live on my own, get my foot in the door for the company I wanted to work for, and meet amazing people along the way.




Q: What was your role and location? Was it your first choice? If not, what was?
A: I was Quick Service Food and Beverage at Captain Cook's in the Polynesian Resort. I was also deployed to the Grand Floridian and Art of Animation for a week each. It wasn't my first choice, I originally wanted Merchandise or Attractions.




Q: What was your training like?
A: I had around five days of training, one for stocking, behind the counter, bussing, and two for learning the registers. 




Q: What were the best parts of your role?
A: I loved the efficiency of working behind the counter, as well as my coworkers. They were a lot of fun to work with. Talking to guests and learning about their day was also a highlight to the experience.




Q: The worst?
A: It's food...it wasn't my first pick, and honestly still isn't. It's nothing glamorous and it's hard work. I also burned myself plenty of times and came home smelling like fries.




Q: Would you recommend this role to a friend?
A: I would only recommend this if they have some interest in the food industry, and enjoy working in a fast pace environment.




Q: What advice would you have for new CPs in this role?
A: Be prepared to work hard. Depending on your location, rush hours for the three main meals of the day can be rather intense for demand and hungry people can be cranky. But if you take the time to make the guests' experience worthwhile and learn to have fun with your coworkers, it can be a really memorable learning experience.




Q: What have you been up to since your program ended?
A: I moved to Southern California, got a part time job with Disneyland in attractions in California Adventure, where I work at Monsters Inc., Soarin Over California, and Tower of Terror. I'm also a current trainer and working lead (coordinator) at Soarin, and published an "Earning Your Ears" book just like Brittany!

Want to follow Sara's Disney journey? You can find her at:

TheDisneyDen.com
@thedisneyden on Twitter and Facebook
@saraklopes on Instagram

-------------------------------------------------------------------------------------------------------------------------
The Earning Your Ears series is available on Amazon for Kindle and in paperback. Click here to order Sara's, and click here to order Brittany's!




-------------------------------------------------------------------------------------------------------------------------
Follow Brittany at:

Facebook.com/BrittanyEarnsHerEars
Instagram: @brittanyearnsherears
Twitter: @BrittanyEHE

Thursday, December 3, 2015

- CP Q&A - Brittany: Attractions at Lights, Motors, Action!

By request, I'm answering my own interview questions for this CP Q&A post. In case you haven't been following this blog, I'm from Massachusetts, though I went to St. Anselm College in Manchester, NH, where I majored in History. I participated in the fall 2014 Disney College Program in merchandise, and I extended into the spring 2015 program in attractions. 

Q: What was your role and location? Was it your first choice? If not, what was?
A: I was an attractions hostess at Lights, Motors, Action! Extreme Stunt Show, and occasionally at Fantasmic! For my extension, attractions was my first choice! I had tried for vacation planner on multiple occasions, but was never successful in getting that role, so I decided to rethink my options and make attractions my first choice on the extension application-- and I'm glad I did! 



Q: What was your training like?
A: My training lasted for five days-- three days of on the job training learning the different positions and two days of assessments. We had a written test with multiple choice questions and an assessment of how we actually worked on the job with our trainer. It was somewhat stressful at times, due to the level of public speaking you need to command a crowd while doing crowd control at a show like this, and also due to the nature of the show (opening and closing gates, listening for radio calls, etc, while the cars and motorcycles are speeding and explosions are happening on the set.)




Q: What were the best things about your role?
A: The guest interaction was great at Lights, Motors, Action because we were able to super greet in the park before the show started, so this really gave me an opportunity to just walk around and talk to guests. We also had a couple of different magical moments we could do, like giving out VIP seating for the show, and certificates for the kid stunt driver chosen from the audience that is part of the show. Although the positions you could work might be different everyday, almost all the cast members at this location go on breaks at the same time, so it really felt like a family because we had to work together and deal with each other when we were off stage too. This set schedule was also nice because you always knew when your break was going to be, unlike some other roles in Disney where breaks are done by rotations and you can never be quite sure when yours is coming. The hours were also really nice-- unless I had to work Fantasmic, I worked 11:30 to 5:30 each shift!




Q: The worst?
A: Working outdoors-- not only was it the usual Florida heat and humidity, but the show's flame effects did not help. I don't know how the stunt drivers do it! I didn't like certain positions, but all of the positions at Lights, Motors, Action are so different that no one really likes all of them. I wasn't crazy about covered queue (the person who directs guests through the tunnel into the stadium, loads guests using wheelchairs and their parties into the elevator, controls the flow of traffic according to the coordinator's instructions over the radio, and open and closes the gates for the cars and motorcycles in the finale scene.) On a busy day, doing that position by yourself could get really hectic, and it just really wasn't my favorite to do. I also wasn't a fan of packing (getting the guests to move to the end of their row) but I definitely became much more comfortable with it as time went on. And I didn't like the weeks where I had Fantasmic every night. It's not that I particularly didn't like Fantasmic, I just liked my nice schedule that let me out of work at 5:30! 




Q: Would you recommend this role to a friend?
A: I can't speak for rides, but I would absolutely recommend working in attractions at a show! I was initially disappointed when I didn't get a ride, but now that I've experienced working at a show, I feel like a lot of what I learned is more transferable to other jobs I might apply for in the future, and I was able to interact with guests in ways that I would not have been able to if I were at a ride. 




Q: What advice would you have for new CPs in this role?
A: Don't be afraid to ask for help during training. Once training is over you'll be working some positions completely on your own, so it's best to get your questions answered ahead of time. Don't let the pressure get to you. Guests can get crazy, people will yell, they won't want to move down, they'll give you a hard time about their wheelchair and family taking up four extra seats in the transfer seating area, they'll try to fight the no strollers in the attraction policy, and they DEFINITELY will try to avoid going to the top of the stadium where you want them to sit as much as they possibly can. Just don't let it bother you. Is it stressful when someone insists that their entire family must sit on the bench next to them thereby taking away seating from another wheelchair party? Yes, but stressing out isn't going to fix it, thinking on your feet about the best way to resolve the issue is. Be confident in your decision making, yet careful with how you interact with guests, and use your best judgement.




Q: What have you been up to since your program ended?
A: I'm working full time in the security department at the Harvard Art Museums, and going back to school part time in the spring at Harvard University, where I'll be working towards my masters in Literature and Creative Writing. I'm also a writer at DisneyQuestions.com, MickeyTips.com, and DisneyDining.com, and I'm working on a sequel to my first book, "Brittany Earns Her Ears," which should be out by March 2016. 
-------------------------------------------------------------------------------------------------------------------
"Brittany Earns Her Ears" is available on Amazon! Click here to get your copy today!



Instagram: @brittanyearnsherears
Facebook.com/BrittanyEarnsHerEars
Twitter: @BrittanyEHE

Tuesday, December 1, 2015

Star Wars Launch Bay Opening Day & Jedi Training: Trials of the Temple

Star Wars News in Disney's Hollywood Studios 12/1/15
by Chaz Saldi

The Star Wars Launch Bay is officially open to the public at Disney's Hollywood Studios! This new interactive space which includes galleries, shops, and meet and greets, occupies the former Magic of Disney Animation building. As much as I'll miss the drawing classes and Mushu film that used to be in this building, the attraction looks incredibly well done, and it looks like it's going to be a great use of the space. 

For photos, and the latest details, click here to stay updated on the Launch Bay from our friends at WDWMagic. 


photo courtesy of WDWMagic.com

Also premiering today is the newly renovated stage for the new Jedi Training Academy show. Like the original experience, the younglings will receive training from a Jedi Master, and eventually come face to face with Darth Vader. The new experience will also include an appearance by a new villain from the Star Wars Rebels TV show. Click here to see the Jedi Training area now that the construction walls have come down next to Star Tours.


---------------------------------------------------------------------------------------------------------------------

The holidays are just around the corner! The Earning Your Ears books can make great gifts for that future CP in your life! Click here to order your copy today!


Follow us!
Instagram: @brittanyearnsherears and @chaz385 
Facebook.com/BrittanyEarnsHerEars
Twitter: @BrittanyEHE